Refund Policy
At Satosys, S.L., we stand behind the quality of our products and services. We believe in offering the very best value, quality, and selection to our customers.
Return Policy
You may return any unused Bitcoin ATMs within 30 days of purchase for a refund, as long as the items are in “like new” condition and are accompanied by all original packaging and accessories.
Refund Policy
If you are not satisfied with your purchase, please contact us within 30 days of your purchase to arrange a return. If the product is faulty or damaged, we will repair or replace the product or offer a full refund.
For used items, we reserve the right to pay back a maximum of 50% of the value of the goods. The exact amount will be determined by the condition of the returned item.
Processing Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Final Sale Items
All final sale items cannot be returned or exchanged. For our full list of final sale items, please see our Terms and Conditions.
Questions?
If you have any questions, please feel free to contact our customer service team at info@satosys.tech.